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| Integrating Customers |
Organisation Development Tools |
- Voice of the customer
- Choice modelling
- 3 axis of the customer
- Kano Model
- Collaboration workshops
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- Empowerment
- Skills Matrix design
- Visual management design
- Competency assessment
- Mini Business and Idea generator design
- Self Managed Team design
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Process Improvement Tools
- 5’S
- PDCA CAPDO
- Hoshin Kanri
- Work Scheduling
- Kaizen
- Process mapping 8 wastes
- MRP11
- TPM
- Project management
- Poka Yoke
- FMEA
- Taguchi
- Kanban
- SMED
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Problem Solving Tools |
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Line balancing
- Root cause analysis
- Seven QC tools and
- Techniques
- QFD
- Six Sigma
- Paired Comparisons
- Organising data
- Brainstorming
- 5 whys’
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